Contents
These Terms & Conditions (“Terms”) govern your use of the LumaCare platform (“Service”), a care coordination application for families and caregivers of persons who need support — including children, adults with special needs, and elderly individuals, operated by Tvermose IT, Denmark (“we”, “us”, “our”).
By creating an account or using the Service you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
3.1. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an Account.
3.2. By creating a Care Recipient Profile you represent that you have legal authority to manage the Care Recipient’s personal and health data. This means you are the person’s parent, legal guardian, holder of power of attorney, or have been explicitly authorised by such a person to enter their data.
3.3. If the Care Recipient is a competent adult, you must have their informed consent before entering their personal or health data into the Service.
3.4. You are responsible for ensuring that any Helper you invite to your Family understands and agrees to handle Care Recipient data in accordance with these Terms and applicable law.
4.1. You must provide accurate information when creating your Account and keep it up to date.
4.2. You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect unauthorised access to your Account.
4.3. You may not share your Account with another person or create multiple Accounts for the same individual.
You agree not to:
We may suspend or terminate Accounts that violate these rules.
LumaCare offers tiered subscription plans:
| Plan | Price | Highlights |
|---|---|---|
| Starter | Free | Up to 2 care recipients, 3 caregivers, system event types, basic scheduling |
| Family | €7.99 /month | Unlimited care recipients, up to 10 caregivers, custom event types, full scheduling, limited photo memories |
| Premium | €12.99 /month | Everything in Family plus AI features (voice-to-event, handover summaries, Ask AI) and unlimited photo/audio memories |
| Organisation | €6 /family /month (min. 5) | Organisational management, permission templates, multi-family oversight |
We may change subscription prices at any time. If we increase the price of a plan you are currently subscribed to, we will notify you by email and via an in-app notice at least 30 days before the new price takes effect.
During that 30-day notice period you may:
If you take no action, continuing to use the service after the notice period constitutes acceptance of the new price.
Price reductions and changes to free-tier features take effect immediately without prior notice.
Payments are processed by Stripe (stripe.com). We do not store your payment card details. Stripe’s terms apply to payment processing.
Subscriptions renew automatically at the end of each billing period unless cancelled.
The Starter plan is provided free of charge. We reserve the right to modify or discontinue the free tier with 60 days’ notice.
You may cancel your subscription at any time. To ensure your cancellation is processed before the next renewal, you must cancel at least 48 hours before the end of the current billing period. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then.
After cancellation, your Account remains active but reverts to Starter-tier capabilities.
If you are a consumer, you have the right to cancel your initial subscription within 14 days of purchase without giving any reason, in accordance with applicable consumer protection law. To exercise this right, contact us at lumacare@tvermose.it before the 14-day period expires.
This right of cancellation applies only to the initial subscription purchase and does not apply to automatic renewals.
If you cancel within the cooling-off period, you will be reimbursed in full using the same payment method, without undue delay and no later than 14 days after your cancellation is confirmed.
Outside the 14-day cooling-off period, there are no refunds on unused subscription periods. Refunds are considered at our sole discretion on a case-by-case basis and may be refused. Refund requests will be refused where there is evidence of fraud, refund abuse, or other manipulative behaviour.
This does not affect your statutory rights as a consumer in relation to services that are not as described, faulty, or not fit for purpose.
Organisations are billed per managed Family per month. The Organisation Admin is responsible for payment. Families managed by an Organisation do not require their own individual subscription.
7.1. The Service processes special-category personal data (health information) about Care Recipients within the meaning of GDPR Article 9. We rely on the explicit consent of the Care Recipient (where they have capacity) or their parent, legal guardian, or authorised representative as the legal basis for this processing.
7.2. You will be asked to provide explicit consent for health-data processing when you create your first Care Recipient Profile. You may withdraw consent at any time, but this will prevent the continued use of features that require health data.
7.3. Primary Caregivers control all data within their Family. Only Family members (Primary Caregivers and invited Helpers) can access Care Recipient Profiles and Events.
7.4. Where the Care Recipient is a competent adult, they may request access to, correction of, or deletion of their data at any time by contacting us or through their authorised representative.
7.5. For full details on what data we collect, how we store it, and your rights, see our Privacy Policy.
8.1. LumaCare offers optional AI features including voice-to-event transcription, shift handover summaries, and an AI assistant (“Ask AI”). These features use the Azure OpenAI Service.
8.2. When you use AI features, relevant data (e.g. a voice transcript, recent event summaries) is sent to Azure OpenAI for processing. Transcripts and prompts are not retained by the AI service beyond the duration of the request.
8.3. AI-generated content (event suggestions, summaries, responses) is provided as a convenience. You are responsible for reviewing and approving AI output before it is saved. We do not guarantee the accuracy, completeness, or suitability of AI-generated content.
8.4. AI features are not a substitute for professional medical, therapeutic, or legal advice.
9.1. You may upload photos and audio clips as part of Memory events. Uploaded media is stored in the European Union on Microsoft Azure infrastructure and is encrypted at rest.
9.2. You retain ownership of all media you upload. By uploading media you grant us a limited licence to store, process, and serve that media solely for the purpose of delivering the Service to your Family.
9.3. You must not upload media that you do not have the right to share, or that depicts individuals who have not consented to being photographed or recorded.
10.1. All rights in the LumaCare platform — including code, design, branding, and documentation — remain with Tvermose IT.
10.2. You retain ownership of all data and content you create within the Service.
10.3. Nothing in these Terms transfers intellectual property rights from one party to the other, except for the limited licences described herein.
11.1. We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. Scheduled maintenance will be announced in advance where practical.
11.2. Support is provided via email at lumacare@tvermose.it. We endeavour to respond within five business days.
12.1. LumaCare is a care coordination tool. It is not a medical device, a substitute for professional care services, and does not provide medical, therapeutic, or diagnostic advice.
12.2. You are solely responsible for the accuracy and completeness of the care notes, events, and other data you enter. We are not liable for any harm arising from errors, omissions, or misinterpretations in user-created content. This applies equally whether the Care Recipient is a child, an adult, or an elderly person.
12.3. To the maximum extent permitted by applicable law, our total liability in connection with the Service is limited to the fees you have paid us in the 12 months preceding the event giving rise to liability.
12.4. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or interruption of care services.
You agree to indemnify and hold harmless Tvermose IT, its directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the Service, your breach of these Terms, or your violation of any third-party rights.
14.1. You may delete your Account at any time by contacting us at lumacare@tvermose.it.
14.2. We may suspend or terminate your Account if you violate these Terms or if we are required to do so by law.
14.3. Upon termination, your data will be retained for a reasonable period (not exceeding 30 days) to allow for data-export requests, after which it will be permanently deleted.
We may update these Terms from time to time. Material changes will be communicated via the app or by email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
16.1. These Terms are governed by the laws of Denmark.
16.2. Any dispute arising from these Terms or the Service shall first be attempted to be resolved amicably. If resolution is not reached within 30 days, the dispute shall be submitted to the courts of Denmark.
For questions about these Terms, contact us at:
Tvermose IT
Email: lumacare@tvermose.it