Answers to the questions families ask us most. If yours is not here, write to us - we read and answer every message.
LumaCare is an app where a family and everyone who helps share the care of one person: the daily log, the medicine, the calendar, the helpers' shifts and the paperwork. Everyone sees the same thing, as it happens.
For families caring for a child with special needs, an adult who needs support or an ageing parent - and for the grandparents, helpers and respite carers around them. Care organisations can use it for several families.
No. Begin with one thing - the medicine or the daily log - and add the rest when you have the energy.
Yes. Upload the spreadsheet you keep today - an Excel or CSV file, or an export from another system. LumaCare suggests how it fits your event types and shows a preview before anything is saved.
Yes. The Starter plan is free, needs no credit card, and includes one care recipient, up to three caregivers, the shared log, calendar, chat and medication list.
No. LumaCare helps you keep track and share - it doesn't diagnose, treat or replace advice from a doctor, nurse or pharmacist.
Yes! Every new family starts with a 14-day Premium trial, no matter which plan you choose. If you choose Family or Premium, we collect billing details during setup, but you're not charged until the trial ends - cancel before then and you pay nothing. Starter stays card-free.
When the Premium trial ends, you move to the plan you selected when signing up. If you chose Starter, you'll drop to Starter. If you chose Family or Premium and completed billing setup, you'll continue on that paid plan automatically.
Family gives you full coordination tools: medication reminders and dose log, custom events, full scheduling, recurring appointments, expense tracking, care reports, and 1 photo memory per day. Premium adds all AI features - voice logging, Ask AI, receipt scanning, handover summaries, daily summaries, AI care report summaries and the care guide builder. It also adds unlimited caregivers, two-way calendar sync, expense exports, unlimited photo and audio memories, and short video memories.
Absolutely. Upgrade, downgrade or cancel any time from Subscription in the app. Plan changes apply right away; if you cancel, you keep your plan until the end of the period you've paid for.
No. The subscription covers the entire care team - parents, helpers and any other caregivers you invite use LumaCare at no extra cost: up to 3 people including you on Starter, 10 on Family and unlimited on Premium.
A care recipient is any person your family coordinates care for - a child, an elderly parent, or anyone else who needs support. The Starter plan includes one; Family and Premium allow unlimited.
Your data stays in your account when a subscription ends; you just lose access to the paid features. You can upgrade again later, or delete the account and its data when you no longer need it.
Yes. We offer dedicated plans with multi-family management, cross-family scheduling and central admin tools. Write to info@lumacare.dk to hear more.
Yes. Invite siblings, grandparents, neighbours or a paid helper. Each person signs in with their own login and only sees what their role allows. Everyone is covered by the family's plan: up to 3 people on the free Starter plan, 10 on Family and unlimited on Premium.
Yes, each caregiver signs in with their own login (Google, Apple, etc.). They're invited by the family and only see what their permissions allow.
From the family settings, invite them by email. They create their own login, and you choose what they can see and do. Helpers only receive notifications while they are on shift.
LumaCare is built for the people around them. You create their care profile, and the person you care for does not need an account or a login. If they want to follow the timeline themselves, you can invite them as a family member with view-only access.
You can sign in with Google or Facebook, or with an email address and a one-time code. Apple and Microsoft sign-in are on the way.
Yes. Set each medication and its schedule once. Carers get a reminder when a dose is due, confirm it with a tap, and everyone sees what was given and by whom. As-needed medicine can have a daily maximum and minimum interval.
If a scheduled dose isn't recorded within the grace window, LumaCare marks it as missed and alerts the family member you chose. Corrections create a new entry, so the history stays intact.
Not automatically today. Automatic import from the Fælles Medicinkort is not available yet. You can add medications manually, or upload a spreadsheet or an export from another system and review the preview before anything is saved.
Yes. You design the event types your family needs - with text, numbers, dropdowns, photos and more - and log them in seconds. Every carer sees the same timeline.
Yes. Choose a period and what the appointment is about, and LumaCare builds a PDF care report from what you have logged - events, measurements, medication and notes. It is clearly marked as caregiver-reported information.
Yes. A parent can turn off AI for the whole family in Family settings. Then nothing about the family is sent to an AI service, and every AI feature is switched off for everyone in the family.
LumaCare is built with privacy by design. All data is encrypted, stored in EU data centres, and fully GDPR compliant - including Article 9 protections for health data.
Yes. You can download care reports, expense exports and memory exports from the app, and you can delete your account from Settings - the app shows exactly what will be removed first. For a full copy of the data before you delete, write to us and we will help.
No. LumaCare is a coordination and documentation tool. It does not diagnose, treat or replace advice from a doctor, nurse or pharmacist.
Yes. LumaCare runs in the browser on any computer, there is an Android app on Google Play, and on iPhone and iPad you add it to the home screen from Safari. Everything stays in sync.
On iPhone and iPad, open LumaCare in Safari, tap Share and choose Add to Home Screen. It then opens like an app. There is also an Android app on Google Play.
The app and these pages are available in several languages, including Danish, English, German, French, Norwegian and Swedish. Use the language menu at the top to switch.
Write to info@lumacare.dk or use the contact form on the support page. We reply by email.